LEGAL
Effective date: 22 September 2026
1. Data controller
Naturaa Limited is the data controller responsible for your personal information. We are registered in England and Wales with company registration number 17164880. Our registered office is 45 Cumberland Road, Harrow, England, HA1 4PJ.
2. Information we collect
We may collect account details, contact information, delivery preferences, order history, payment-related information, communications with us and technical data about how you use our services. We only collect information that is relevant to providing and improving our services, meeting legal obligations and keeping our platform secure.
3. How we use information
We use personal information to provide and manage your account, process orders and payments, arrange delivery or collection, communicate about your subscription, personalise your experience, improve our services and comply with legal obligations. Where required, we rely on your consent, our contract with you, legitimate interests or a legal obligation.
4. Sharing information
We may share relevant information with trusted service providers, including payment processors, delivery partners, food partners, technology providers and professional advisers. They may only use information on our instructions or as required by law. We do not sell personal information.
5. Retention and security
We keep personal information only for as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements. We use appropriate organisational and technical safeguards designed to protect information from unauthorised access, alteration or disclosure.
6. Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to our use of your personal information, and to request a portable copy. You may also withdraw consent where processing is based on consent. To make a request, please write to Naturaa Limited at 45 Cumberland Road, Harrow, England, HA1 4PJ.
7. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the revised effective date. If a change is significant, we will take appropriate steps to notify you.