LEGAL
Effective date: 22 September 2026
1. About us
Naturaa is operated by Naturaa Limited, a company registered in England and Wales with company registration number 17164880. Our registered office is at 45 Cumberland Road, Harrow, England, HA1 4PJ. In these terms, “Naturaa”, “we”, “us” and “our” refer to Naturaa Limited.
2. Our service
Naturaa provides access to curated meal options and subscription plans from selected food partners. Availability, menus, collection and delivery times may vary by location, dietary requirements and partner capacity. We may update the service from time to time to improve quality, safety or availability.
3. Accounts and orders
You must provide accurate and current information when creating an account or placing an order. You are responsible for keeping your account credentials secure and for all activity carried out through your account. Orders are subject to confirmation, availability and any applicable eligibility requirements shown at checkout.
4. Plans, payments and cancellations
Subscription charges, payment dates and cancellation terms will be shown before you complete your purchase. You authorise us and our payment providers to collect applicable charges using your chosen payment method. Please cancel or amend your plan before the relevant cut-off time; changes made after this point may apply to a future delivery period.
5. Food, allergies and dietary information
We aim to provide accurate ingredient and allergen information supplied by our food partners. However, menus and ingredients can change. You are responsible for reviewing the information provided before ordering and should not rely on Naturaa where you have a severe allergy or medical dietary requirement without confirming details directly with the relevant partner.
6. Liability
Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded. To the fullest extent permitted by law, Naturaa is not liable for indirect or consequential loss, or for loss arising from circumstances outside our reasonable control. Our total liability relating to an order will not exceed the amount you paid for that order.
7. Governing law and contact
These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer law provides otherwise. For questions about these terms, contact Naturaa Limited at 45 Cumberland Road, Harrow, England, HA1 4PJ.